培训专栏
前台服务用语
发布日期: 2017/1/2 点击量: 323

  一、接待服务:

  1、Good morning. This is Room reservation. May I help you?

  早上好,客房预订处,我能为您做什么?

  2、What name is the reservation under?

  您预订时用的名字是?

  3、What kind of room would you like to reserve ?

  您想订哪种类型的房间?

  4、A single room or a double room ?

  要单人间还是双人房间?

  5、How long will you be staying?

  您打算住多久?

  6、Breakfast is also included.

  早餐也包括在内。

  7、This is your room card and room key?

  这是您的房卡和房间钥匙。

  8、Could you sign your name, please?

  请您签一下名,好吗?

  9、I feel terribly sorry . This is the busiest season and all kinds of rooms are fully booked.

  非常抱歉,这个季节人多,各种房间都订满了。

  二、收银服务:

  1.Here is your bill . It’s 2000 Yuan in all.

  这是您的账单。总共2000元。

  2.How would you like to pay , sir , in cash or by credit card ?

  先生,请问您是用现金付款还是用信用卡付账?

  3.Please check it and sign here.

  请核对一下,在这里签个字。

  4.I will write out a receipt for you .

  我给您开一张收据。

  5.May I check the details for you , please?

  我能为您核对账单上的详细内容吗?

  6.Do you have any charges for this morning?

  您今天是否挂帐用酒店的服务?

  7.We’ll have to charge you RMB10 extra.

  我们要向您额外收10元。

  8.Did you make any phone calls from room, sir?

  先生,您从房间打过电话吗?

  9.Excuse me , sir , but I don’t think that will be enough.

  先生,对不起,我认为钱数不够。

  10.I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it.

  对不起,先生,您的帐单算错了。请稍候,我马上把它改过来。

  11.Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?

  先生,您的行李拿下来了吗?能请您在行李拿下来后再结帐吗?

  12.Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.

  对不起,您的信用卡已经止付。根据银行规定要取消。

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